Cencallation & Refund Policy - hotelinandaman.com

Cancellation & Refund Policy

Hotel In Andaman offers comprehensive services including Tour Packages, Hotel Reservations, Transfers, Excursions, Activities, Meetings, Events, Conferences, and more in partnership with various service providers. We adhere to the terms and conditions of these service providers when confirming bookings, but our commitment remains to minimize customer losses in case of cancellations:

Cancellation Policy for Private Tours:

• Cancellation before 01 Month: Full Refund (Service & Processing Fees of Rs.1000.00 per person will apply).
• Cancellation before 15 Days of Arrival: 25% of the package cost will be retained.
• Cancellation before 07 Days of Arrival: 50% of the package cost will be retained.
• Cancellation within 07 Days or No Show: No refund.

Cancellation Policy for Group Tours:

• Cancellation before 01 Month: 15% of the package cost will be retained.
• Cancellation before 15 Days of Arrival: 50% of the package cost will be retained.
• Cancellation before 07 Days of Arrival: 75% of the package cost will be retained.
• Cancellation within 07 Days or No Show: No refund.

Cancellation Policy for Hotel & Resort Bookings:

Note: Some hotels maintain unconditional cancellation policies. Please confirm these terms before booking.

• Cancellation before 01 Month: Full Refund (Service & Processing Fees of Rs.500.00 will be applicable).
• Cancellation before 15 Days of Arrival: 25% of the package cost will be retained.
• Cancellation before 07 Days of Arrival: 50% of the package cost will be retained.
• Cancellation within 07 Days or No Show: No refund.

Cancellation Policy for Sightseeing & Excursion

• Cancellation before 15 Days: Full Refund (Service & Processing Fees of Rs.250.00 per person will be applicable).
• Cancellation before 07 Days of Arrival: 15% of the package cost will be retained.
• Cancellation before 02 Days of Arrival: 25% of the package cost will be retained.
• Cancellation within 48 Hours or No Show: No refund.

General Terms for Cancellations and Refunds:

• Cancellation requests must be submitted in writing or via email from the registered email ID used for the booking, addressed to the concerned staff or emailed to reservation@hotelinandaman.com.
• Refunds will be processed within 10 working days via the same payment method used for booking. No interest will be applicable on refunded amounts.
• Hotel In Andaman is not responsible for additional expenses incurred due to the cancellation of bookings or services not included in the package.
• If a guest discontinues or terminates a tour/sightseeing/excursion/package for personal reasons, it will be considered a deemed cancellation, and no refund will be applicable.
• Hotel In Andaman reserves the right to terminate a booking/tour if the guest does not follow the group decorum or behaves inappropriately. No refund or compensation will be given in such cases.
• If full payment is not received, Havelock Beach Resort reserves the right to cancel the booking/tour per the Terms and Cancellation Policy. Refunds will be settled as per the stated cancellation terms.
• Hotel In Andaman is not responsible for airline cancellations, reschedules, or delays if the flight is not part of the package. However, we will assist in modifying or rescheduling bookings per the respective service provider’s terms.
• Hotel In Andaman is not responsible for cancellations or additional expenses caused by delays, changes, or cancellations of travel to the destination (if not included in the package), or due to weather, strikes, war, quarantine, or any other unforeseen reason.
• Hotel In Andaman is not responsible for missed or shortened programs due to force majeure, including political events, natural calamities, monument renovations, VIP movements, security issues, overcrowding, road traffic, etc. However, we will do our best to modify or reschedule based on the service provider’s terms.